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Refund and Cancellation Policy
This Refund and Cancellation Policy explains exactly what happens if your plans change after booking with Discover Egypt 360 (“we,” “us,” “our”). We built this Refund and Cancellation Policy to be clear and fair, so you always know where you stand before, during, and after your trip.
1. Cancellation by the Traveler
Under this Refund and Cancellation Policy, the following timeline applies:
- Cancellations made 30+ days before the tour start date: full refund minus any non-refundable third-party costs (e.g., hotel or cruise deposits)
- Cancellations made 15-29 days before the tour: 50% refund of the total tour price
- Cancellations made less than 14 days before the tour: no refund
2. How to Cancel
All cancellation requests must be submitted in writing via email or through our Contact Us page. Under this Refund and Cancellation Policy, the official cancellation date is the date your written request is received by our team, not the date you first mention it verbally.
3. Cancellation by Discover Egypt 360
In the rare event that we must cancel a tour due to unforeseen circumstances, such as safety concerns or insufficient group size, travelers receive a full refund or the option to reschedule at no additional cost, as guaranteed by this Refund and Cancellation Policy.
4. Non-Refundable Items
Certain bookings — such as domestic flights, special event tickets, or peak-season cruise cabins — may be non-refundable once confirmed. This exception to our standard Refund and Cancellation Policy is always communicated clearly at the time of booking, in line with our Payment & Booking Policy.
5. Force Majeure
Discover Egypt 360 is not liable for cancellations or changes caused by events beyond our control, including natural disasters, political instability, or government travel restrictions. For general background on how force majeure affects travel bookings worldwide, the European Commission’s passenger rights portal offers helpful, neutral context. In such cases, this Refund and Cancellation Policy allows us to offer rescheduling or credit wherever possible.
6. Refund Processing Time
Approved refunds under this Refund and Cancellation Policy are processed within 7-14 business days to your original payment method.
Frequently Asked Questions
Can I get a full refund if I cancel my tour?
Full refunds are available for cancellations made 30 or more days before the tour start date, minus any non-refundable third-party costs.
What happens if Discover Egypt 360 cancels my tour?
You will receive a full refund or the option to reschedule at no extra cost, as guaranteed by this Refund and Cancellation Policy.
How long does it take to receive a refund?
Approved refunds are processed within 7-14 business days.